Information Technology

IT Service Manager (m/f/x)

What you will do

tesa is introducing and optimizing digital solutions in all areas. As a result, tesa’s Digital, Information & Technology (DIT) department is growing rapidly. As a member of the DIT Governance, you will ensure our services match the value reception of our business and our processes are lean, robust and lived. Therefore you regularly review and optimize the service structure and constantly monitor, analyze, optimize and train the processes. But you are not just owning the processes, you also actively participate in certain processes needing a central steering, e.g. ensuring proper handling of Major Incidents or moderation of the Change Advisory Board.

Your tasks in detail:

  • Understand tesa’s business structure to align and shape the service portfolio accordingly
  • Create and update process descriptions
  • Establish and monitor KPIs and SLAs
  • Train colleagues in an international environment
  • Listen and observe to identify and drive optimizations
  • Take ownership of processes affecting the whole IT

What you will need

  • Several years of experience in defining, monitoring and optimizing IT processes and services
  • Experience with ITIL or comparable frameworks
  • High degree of strategic and entrepreneurial thinking
  • Very high degree of assertiveness and willingness to take over responsibility
  • High degree of strategic and entrepreneurial thinking
  • Good command of English in written and oral form

What you can expect

At tesa, we create sustainable adhesive solutions that improve the work, products and lives of our customers.

How we do it? At tesa, we dare to create! Therefore, we team up, we challenge ourselves and we set the pace. But we don’t just do that somehow. We act responsibly and always focus on our customers. Because only then we are able to achieve our goals and continuously improve our results.

We are an Equal Opportunity Employer and regard diversity as important for our long-term success. We expressly reject all forms of direct and indirect discrimination. All qualified applicants will be equally considered for employment regardless of their national origin, background, personal preferences and believes.

By applying you consent for the use of your resume for future opportunities within tesa.

If you want to find out more about tesa please visit us on our corporate web-page and social media.

We offer:

  • Attractive remuneration
  • Flexible working
  • Further education and development perspectives
  • Interdisciplinary and cross-departmental career opportunities
  • Occupational pension provision
  • Numerous offers for employees, such as health promotion, sports and leisure activities, employee discounts, and much more (including tesa Bike, the company's own fitness studio, prevention options)

Do you think tesa?

Please follow the below link to submit your resume and other required information.

Apply online