Technical Support Engineer

Location:  USA, Sunnyvale CA

Function:  Sales

The Technical Support Engineer (TSE) is an integral part of both the technical team and the Global Key Account Management (GKAM) team. The GKAM Electronics TSE function acts as the link between the larger GKAM team, R&D and Marketing on a global level. The TSE ensures accurate communication in complicated application test scenarios while ensuring efficient roll-outs of technically advanced products with both internal and external customers. The primary objective of the role is to translate and communicate technical (complex) information from the customer side into the tesa organization (R&D, PM, CSC) and vice versa – either through GKAM or directly to the customer. Additionally, the Technical Support Engineer is responsible for supporting product training within the GKAM team and supports training for the ttNA organization. As needed, the Technical Support Engineer will do some adhesion tests in our local lab.

Responsibilities:
  • Technically support the preparation of business cases for new product developments
  • Analyze GKA’s technical needs and develop proposals outlining how tesa’s products and services can meet these needs and be integrated and implemented with the GKA’s existing systems and equipment. Support application tests and be the link between greater GKAM team and the labs when needed
  • Develop and deliver sales communication to complex technical questions regarding applications and tesa products.  Examples of this can be seminars, trainings, trade shows, and customized technical days. 
  • Respond to complex customer questions and troubleshoot, investigate, and resolve technical problems in cooperation with ASC and R&D that arise during or after implementation
  • Influence test procedures and methods at GKA or value chain to achieve effective/meaningful answers
  • Support training of tesa North America new hires and existing employees on tapes, tapeology, electronics products and testing capabilities.

Qualifications:
  • Advanced University degree (Chemistry/Engineering/ Material Science/ Physics) is needed.  PhD strongly preferred.
  • High result orientation and capability to manage complex projects and communication needs independently
  • Min. 3-years’ experience in mechanical engineering and practical experiences in co-operating with commercial / technical functions of customers or suppliers.
  • Experience from working in tesa R&D and CSC laboratory is preferred
  • Willingness to travel on the job domestically and internationally
  • Positive attitude towards pro-active communication and networking
  • High level of presentation and communication skills in front of demanding audiences.
  • Intercultural competence and experience

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