We value your privacy. Therefore, we treat your personal data in accordance with the statutory data protection regulations at all times. We have appointed a competent and reliable external Data Protection Officer. The external data protection officer is
Phone: +49 (0) 40 59 36 160-412
Below we would like to inform you about the processing of personal data.
Navigate here to find the relevant privacy information suitable for your specific need
Here you find the information regarding the way we protect your data. In addition to the general Privacy Statement, there are further specific privacy policies.
Privacy Statement for general privacy information
Here you can find out the way we generally handle your personal data. In addition to our contact details and the ones of our data protection officer, you can find here the information regarding your rights.
If you want to read more about the handling and processing of personal data in the context of using social media platforms, please click here.
When you purchase our products on online marketplaces, you can find here more information concerning the processing of your data.
Here you can find information about how we process your data in the case you have a customer account at tesa PRO.
The controller with respect to the service on this website and service provider within the meaning of the Telemedia Act (Telemediengesetz) is
2. Collection and processing of personal data
If we request personal data (such as name, address or email address) on the website e. g. in contact forms or during registration, this is done on a voluntary basis. We use this information for our own business purposes (such as sending the requested materials/information).
For questions of any kind, we offer you the opportunity to contact us via a form provided on the website. In this case, the data marked as mandatory is required in order to be able to assign and answer the request. Further information may be provided voluntarily. In that case, your personal data is processed based on your consent according to art. 6 para. 1 lit. a GDPR.
The personal data collected by us for the use of the contact form will be deleted after completion of the request made by you and after expiry of the tax and commercial retention periods.
Once you have given your consent – for example, for the purpose of a newsletter or other interesting information being sent from our company – you may revoke it at any time with effect for the future without stating any reasons. To do so, you can use the contact form mentioned above or any other means mentioned in the newsletter.
3. Purpose of the processing of personal data and legal basis
Your personal data is processed for the following purposes:
As a contractual partner of your company, tesa SE processes personal data of your employees, with whom tesa SE is in contact due to the business relationship, based on the legitimate interests of the tesa SE with regards to an optimal customer service, preparation of offers and performance of the contracts on the basis of Art. 6 para 1 lit. f GDPR.
tesa SE processes personal data of natural persons (e.g. a sole trader or other individuals such as self-employed persons) to carry out pre-contractual measures and fulfil contracts. Legal basis is Art. 6 para. 1 lit. b GDPR.
tesa SE processes the personal data of interested parties that contact us to respond to their requests and to cultivate contact with potential customers and partners based on their consent according to Art. 6 para. 1 lit. a GDPR.
Such relationships arise, for example, when you contact us to obtain information regarding us or our products, or when you use the extranet login as a customer. In such cases tesa uses your personal data in order to process your respective inquiry.
Moreover, we process personal data for bookkeeping and cost accounting on the basis of Art. 6 para. 1 sent. 1 lit. b GDPR and for the fulfilment of legal obligations (e.g. commercial and tax law) on the legal basis of Art. 6 para. 1 sent. 1 lit. c GDPR. Due to external requirements (for example, in the context of customs / tax law) personal data relating to you may be matched with lists published by public authorities.
Furthermore, data may also be processed for legitimate purposes in accordance with Art. 6 para. 1 sent. 1 lit. f GDPR, such as internal market research purposes and in-house statistics. The legitimate interests are in particular the optimisation of processes and cost-based attribution. Your interests, fundamental rights and freedoms are properly taken into account.
If you consent to the use of personal data for advertising and market research purposes, we will use your data also for the purposes for which the consent was granted (e. g. for newsletters) until you withdraw your consent. This means that we will contact you in the manner indicated in the declaration of consent (e.g. e-mail, telephone, post) and provide you with information and individualized advertising about our products and services based on the analysis of your purchase & clicking behaviour on our websites. Finally, we use your data to analyse and improve the effectiveness of our websites.
4. Disclosure of data
In dealing with your concerns, it may be necessary to disclose your personal data to other affiliated companies within the tesa Group or to external service providers acting on our behalf. To some extent, we use service providers for the order processing of data as legally provided. This includes the following regarding the website:
- NMMN New Media Markets & Networks IT-Services GmbH which hosts the website
- Plan A GmbH which provides and develops the Content Management Systems
- agnosco.net GmbH which supports and maintains our website
- CleverReach GmbH & Co. KG which sends out our newsletters.
We remain fully responsible for the data processing. Personal data from customers and vendors may also be transferred to external service providers (e.g. tax consultants and legal advisors).
Your personal data will always be treated confidentially and will not be disclosed to third parties who are not acting on our behalf, unless you have consented to its disclosure in writing or electronically or unless we are legally entitled or obliged to do so.
Please note that for the above purposes, we may also disclose your personal data to other global companies within our network [see “About us”]. The data collected in the contact form is disclosed to the company responsible for processing your request. As such, the processing of your personal data may also take place in countries outside the EU/EEA, insofar as this is necessary to provide a response.
Each time you access the website, logs are created and processed for statistical purposes, leaving the individual user anonymous:
- Referrer (page whose link referred you to this website)
- Search terms (when the referrer is a search engine)
- IP is evaluated to determine the country of origin and the provider
- Browser, operating system, plug-ins installed and screen resolution
- Duration of visits to the pages
The data mentioned is processed by us for the following purposes based on our legitimate interest under Art. 6 (1) 1 f GDPR:
- Ensuring a smooth connection with the website,
- Ensuring comfortable use of our website,
- Evaluating system security and stability and for further administrative purposes.
We reserve the right to check this data retrospectively if we become aware of specific indications for illegal use. The data will be deleted immediately if it is no longer necessary for this purpose, but at the latest after six months.
7. Duration of data storage
Your data is stored by us for as long as is necessary for the above purpose or to comply with a legal retention period.
8. Liability for our own content
The content of these pages was created with great care. However, we cannot assume any liability for the accuracy, completeness and up-to-date nature of that content. As a service provider, we are responsible for our own content on these pages in accordance with general laws.
9. Liability for links (content of external providers)
This content of our own should be distinguished from links to the content provided by other providers. We have no influence on their content. The content of the pages linked to is always the responsibility of the respective provider or operator of those pages.
10. Rights of data subjects
We hereby inform you that in accordance with Article 15 et seq. GDPR, under the conditions defined therein, you have the right to information about the personal data concerned, the right to rectification or deletion or to restriction of processing, a right of objection to processing and the right to data portability. In addition, under Article 77 GDPR, you have the right to lodge a complaint with a data protection supervisory authority if you believe that the processing of your personal data is in breach of this Regulation. If the processing is based on Article 6 (1) a GDPR or Article 9 (2) a GDPR (consent), you also have the right to revoke the consent at any time without affecting the legality of the processing on the basis of the consent up to the time of revocation.
Right to information, Art. 15 GDPR
You have the right to request information as to whether and to what extent your personal data is being processed (including processing purpose, recipient of the data, duration of storage etc.).
Right to rectification, Art. 16 GDPR
You have the right to request the correction of your stored data if it is incorrect or incomplete. This includes the right to completion by supplementary statements or notifications.
Right to cancellation, Art. 17 GDPR
You have the right to request the deletion of your personal data. This is possible, for example, if the data is no longer required for the purposes for which it was collected or if the data must be deleted due to legal obligations. In individual cases, however, this right may be excluded.
Right to restriction of processing, Art. 18 GDPR
You have the right to restrict the processing of your personal data. This is possible, for example, if your data is incorrectly recorded or the data processing is unlawful. If the processing is restricted, the data may only be processed in narrowly defined cases.
Right to data portability, Art. 20 GDPR
You have the right to demand the return of the data concerning you in a standard electronic, machine-readable data format to you or to a responsible person appointed by you if you have provided this data yourself.
Right of objection, Art. 21 GDPR
You have the right, for reasons arising from your particular situation, to object to the processing of personal data concerning you at any time with future effect, provided that the processing of the data is for the protection of legitimate interests (see Article 6 (1) e, f GDPR). In the event of your objection, we will check whether the legal requirements for the processing of your data exist and, if this is not the case, we will refrain from any further processing of your data.
Right to lodge a complaint to the supervisory authority, Art. 77 GDPR
You have the right to contact the responsible supervisory authority of the European Union or the member states at any time in the event of possible breaches of data protection regulations.
If you have any questions regarding the processing of your personal data, you can contact our Data Protection Officer directly, who will be available with his team even in the case of requests for information, applications or complaints.
13. Contact the Data Protection Officer
External Data Protection Officer