What you will do
Are you a young professional eager to gain valuable experience in an international company? Join our dynamic team as a Customer Support Representative for Cluster East. As the Customer Support Representative, you will be the primary point of contact for our customers, handling orders, returns management, inquiries, and complaint resolution. You will learn to conduct complex export transactions with the support of our international business operation team across Europe. We are looking for a proactive colleague open to working in a hybrid work model: 60% of the time from our office in Poznań and 40% remotely from home. You should have the curiosity to learn, a customer-focused approach, and the drive to find more efficient ways of working. We offer a fixed-term contract until the end of September 2026, with the potential for future extension, although this is not guaranteed.
Key responsibilities:
Manage order to fulfillment activities in line with service levels tailored to Customer segments
Handle both digital and manual order processing, backorder management and creation of credit/debit notes
Address and follow up on Customer claim efficiently
Process general inquiries via phone and email, covering company information, product details, pricing and delivery status
Oversee the SAP order to fulfillment pipeline on a daily basis
Work closely with cross-functional teams, including supply chain and finance, to ensure smooth order processing and timely delivery
Actively generate and implement ideas for internal proces improvements and customer satisfaction
What you will need
Completed university degree in the field of Business Administration, Supply Chain Management (SCM)
Good written and spoken English skills (B2 level or higher) and native or fluent Polish
One or more local languages required in the assigned geography is an advantage
2+ years of relevant professional experience in an international, matrix-organized company
Experience in Customer Service/other direct customer facing roles is a plus
Ideally good SAP skills including EDI as well as CRM (MS Dynamics)
Strong service and excellent customer-oriented communication and problem-solving skills
Enjoying a variety of administrative tasks
Flexible, self-organized and able to work under pressure
Team player with a reliable and structured working style
High digital affinity and passion to working with digitized systems and processes
Do you think tesa?
Please follow the below link to submit your resume and other required information.
Apply online