Regional Key User (m/f/x) Business Platform tesa PRO

You know what great opportunities digitization brings. That's why, as Regional Key User, you do everything you can to further expand our digital B2B business and support our focus Region Europe with innovative ideas. You will work close together with our Global Operations and Roll-Out Manager for tesa PRO. You are responsible for the improvement of tesa PRO and the first point of contact for issues of Key Users (ISDPS) in Europe. Ensure user support of tesa PRO from a technical perspective. Drive adoption and usage of tesa PRO in Europe.

You will report to Christian Steffen, Head of Digital Sales & Services B2B: ”You will join a team with a strong team spirit which is based on the 3 pillars: trust, mutual respect and communication on eye level. I think we only get better with an open feedback culture that goes both ways. Different perspectives brings us to a better understanding and a holistic view of the subject. I am very much looking forward to welcome you in our team to join us on this exciting journey to reach our ambitious targets for the future.”

• Support the Global Roll-out and Operations Manager by acting as multiplier and feedback provider for the Key User Community in Europe
• Support the Global Roll-out and Operations Manager by analyzing, filtering and recommendation of demands from our users
• Ensure alignment and communication within the Key users community (Global and local)
• First point of contact for Key Users in the sales organizations in case of issues
• Support roll-outs & ensure first level support
• Coordinate and steer translation and platform setup tasks.
• Support Key Users when implementing new processes, to spread knowledge appropriately and conduct change
• Create BI Reporting, Analyze Data (GA) and update Scorecard to report KPIs

• Experience with marketing, sales, and customer service processes in an international matrix organization
• Skilled in BI, data visualization, KPI development and tracking
• Ability to turn data into insights and communicating these through reports, dashboards and presentations
• Pragmatic with a bias for implementation
• Can take the user's point of view and derive a strong user experience
• Strong customer focus and result orientation
• Not afraid to challenge the status quo and resilient to push the change
• Very good presentation skills and ability to convince stakeholder groups
• Seeks collaboration naturally, openly and energetically
• Engaging way of working

tesa is one of the world's leading manufacturers of adhesive tape solutions, with a range of more than 7,000 products. With passion for technology, we drive innovation, reliability, and sustainability to shape a better future.

Our solutions make a difference in the work, products, and lives of our customers across a variety of industries, including Automotive, Electronics, and Home applications. With this, we address a broad segment of business customers, but also you as a private consumer.

You might be surprised to discover the many places where our adhesive solutions are at work, from the battery in your electric car, to the display of your mobile phone, and even in the elevator in your building. Wherever you look, you'll find tesa - holding the world together since more than 125 years.