Customer Care Associate
Location: Mexico, Mexico City Distrito Federal
Function: Marketing & Communications
- Verifies the accuracy of the customer’s orders and makes and communicates any corrections deemed necessary to ensure all orders are accepted and entered correctly
- Answers customer inquiries relating to order status, shipping/delivery dates, pro number, carrier and any additional questions that may arise. Refers customers to the proper technical resource for customer inquiries or concerns.
- Uses CRM and other tesa portal systems to enter customer data, request data and provide information as needed
- Participates in individual and team trainings and meetings to ensure knowledge is up-to-date
- Maintains confidentiality of the organization’s customers and data
- Analyses trends to identify and peaks or issues and reports accordingly to planning and sales
- Effectively works and communicates in a multi-cultural environment seeking assistance as needed
- Bachelor’s degree and/or at least 4 years customer service experience
- Excellent CRT skills: SAP SD Module, CRM, customer portal material management systems
- Excellent PC skills to include word processing and spreadsheet capabilities
- Strong communication skills, both verbal and written
- Demonstrated ability to work in a fast-paced and multi-task environment
- English proficiency in oral and written communication min 80%
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Analytical skills
Do you think tesa?
Do you think tesa?
Please follow the below link to submit your resume and other required information.
Apply online