The repairability of popular devices is a high-priority topic in China at the moment. Smartphones break quickly because they easily slip out of our hands and pockets. The screens and back panels are made of glass that shatters and has to be replaced. All of these elements, as well as the batteries, are often held in place today by wafer-thin tesa adhesive tape, which can also be detached to some extent to repair individual components. This is not only cheaper than purchasing a new device, but also more sustainable because it extends the service life. Some governments are also recognizing this. In Europe, for example, the law will require smart communication technology to be repairable to a certain extent from 2025 onward. “This means we have to find ways to ensure that individual parts can be replaced,” says Michel.
The Customer Solution Center is the right place for challenges like this, with the specialists there working tirelessly to find solutions – for example, if a mobile phone manufacturer decides that a repair time of 45 minutes is 39 minutes too long. According to Uwe Michel, an impressive 80 discarded smartphones successfully served as guinea pigs in Suzhou. They were dropped, taken apart and then put back together perfectly. The bondings were repeatedly reformulated and repositioned until a new, doable six-minute repair standard was achieved. “Our customer is happy. Saving this time means real money for the manufacturer and ultimately also the repair shops.”