This Privacy Statement is intended to inform you about the collection, use, disclosure or otherwise processing of personal data in accordance with the Personal Data Protection Act (“PDPA”). See point 6 regarding how you can withdraw from the collection, use or disclosure of your personal data in accordance with applicable data privacy provisions.
Name and address of responsible entity
1. Subject of data privacy
The subject of data privacy is personal data. Under the PDPA, personal data means data, whether true or not, about an individual who can be identified (a) from that data, or (b) from that data and other information to which an organisation has or is likely to have access. This includes, for example, name, mailing address, e-mail address and phone number and potentially also usage data such as your IP address.
2. Collection, use and disclosure of personal data
We generally do not collect your personal data except in the following 2 situations:
(a) Your personal data is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”). This is only done after (i) you or your authorised representative have been notified of the purposes for which the data is collected, and (ii) you or your authorised representative have provided written consent to the collection and usage of your personal data for those purposes.
(b) The collection and use of personal data without consent is permitted or required by the PDPA or other laws.
We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).
3. Purpose of data collection, use or disclosure
tesa SE collects, uses and discloses personal data provided by you as necessary for the preparation, conclusion, execution or termination of a transaction or transaction-like relationship with you and/or for the use of services provided by us. Such a relationship arises, for example, when you contact us to obtain information regarding us or our products, or when you use the extranet login as a customer. In such cases tesa uses your personal data in order to process your respective inquiry.
4. Use of personal data for advertising and market research purposes
If you consent to the use of your personal data for advertising and market research purposes, tesa will use your data for the purposes to which you have granted consent (e.g. newsletter) until you withdraw such consent – see point 6 below. This means that tesa may contact you via the channels specified in the consent declaration (e-mail, telephone, regular mail etc.) and send you information and advertising about our products and services based on analysis of your individual purchasing and click behavior on our websites. tesa additionally uses your data to analyze use of its website for enhancement purposes.
Consent to use of your personal data for advertising and market research purposes must be expressly given, for example by checking a corresponding box. If you wish for your personal data to no longer be used for advertising and/or market research purposes, you may withdraw consent at any time. The procedure for doing so is outlined in point 6 below.
5. Recipients or groups of recipients to whom the data may be disclosed
It may be necessary in processing your inquiries to disclose your personal data to affiliated companies within the tesa group, third party service providers acting exclusively on tesa’s behalf, agents and other organisations we have engaged to perform any of the functions listed in points 3 and 4 above. An example of such a service provider bound by tesa’s instructions is a newsletter dispatch provider. tesa ensures that external service providers use your personal data exclusively in compliance with its instructions, this Privacy Statement and legal requirements governing contract data processing and the PDPA.
tesa upholds confidentially regarding your personal data at all times, and does not disclose it to third parties who are not acting on tesa’s behalf unless you have either consented to such disclosure in writing or electronically, or tesa is legally entitled or required by law to do so.
6. Withdrawal of consent
The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed in points 3 and 4 above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.
Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same. This may include any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.
Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in point 6 above.
Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.
7. Access to and correction of personal data
You may submit a request in writing or via email to our Data Protection Officer at the contact details provided below for the following matters:
(a) An access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data. Upon receiving your request, tesa will notify you whether and what personal data about you tesa has stored.
(b) A correction request to correct or update any of your personal data which we hold about you. Upon receiving your request, tesa will correct or update without delay any incorrect or outdated information about you which tesa has stored.
Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.
We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request.
If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).
8. Protection of personal data
To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures.
You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
9. Accuracy of personal data
We generally rely on personal data provided by you or your authorised representative. In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.
10. Retention of personal data
We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.
11. Transfer of personal data outside of Singapore
We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.
"Cookies" are used on our websites. Cookies are small text files stored by your browser on the hard drive of your computer.
a. Cookies for improving the functionality of our websites
One reason tesa employs cookies is to better understand how its websites are used in order to enhance their attractiveness, content and functionality. Cookies help tesa, for example, to determine what pages of its website are visited and what content interests users. For these purposes tesa uses flash cookies and load time optimization cookies. These so-called "first-party cookies" record, in particular, the number of times a page is accessed, the number of website pages viewed, the amount of time spent on tesa websites, the sequence of pages visited, the search terms that led you to tesa’s site, the country, region and possibly the city from where the site is being accessed, the operating system and internet browser used, your language setting and how often tesa websites are accessed by mobile devices. tesa also records mouse movements, clicks and scrolling to find out which areas of its website are of particular interest to visitors. The IP address of your computer, which is transmitted for technical reasons, is automatically rendered anonymous so that your identity cannot be determined.
b. Cookies for usage-based online advertising
tesa reserves the right to use data obtained by analyzing the usage behavior of visitors to its websites via cookies in order to display specific advertising for certain tesa products on tesa’s websites. tesa believes that you benefit from this as a user because tesa displays advertising banners or content based on your surfing behavior so as to match your interests, reducing random advertising and displaying of content likely of less interest to you.
c. How to prevent "cookies" from being stored on your hard drive and delete these
You can configure your internet browser to prevent cookies from being stored on your hard drive or to be asked every time whether you agree to the placement of cookies. You may also delete placed cookies at any time. Consult your browser's Help to read about how all this works in detail. An explanation with screenshots is available for the web browsers Firefox, Microsoft Internet Explorer and Google Chrome via this link: http://www.aboutcookies.org/Default.aspx?page=2. If you do not accept the storing of cookies, the functionality of our offerings may be impaired.
Third-party cookies used by tesa
(1) Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses a specific form of "cookies", which are text files stored on your computer allowing analysis of your website usage. The information generated by the cookie about your use of this website is usually sent to a Google server in the US where it is stored. tesa would like to point out that the code "gat._anonymizeIp();" has been added to Google Analytics on this website to ensure anonymous recording of IP addresses, known as "IP masking"). Google IP anonymization on this website truncates your IP address within the EU and EEC territory. Only in exceptional cases will the full IP address be sent to a Google server in the US and truncated there.
(2) Google Adwords
This website uses Google AdWords, a Google analytical service, and also conversion tracking as part of Google AdWords. Google AdWords places a conversion tracking cookie on your computer's hard drive (called a "conversion cookie") whenever you click on an ad delivered by Google. These cookies become ineffective after 30 days and are not used for personal identification. If you visit specific pages of our website, Google and tesa can track whether were forwarded to that page by clicking on an ad.
Data obtained through use of conversion cookies are used for statistical reporting for AdWords customers who employ conversion tracking. These statistics tell us the total number of users who clicked on the ad delivered by Google and opened a webpage having a conversion tracking tag. We do no however receive any information allowing personal identification of users. We are unable to cross-reference the data obtained to any specific user.
In addition to conversion tracking tesa also utilizes the functionalities:
· Audiences with common interests
· User-defined audiences with common interests
· Purchase-willing audiences
· Similar audiences 1 demographic and geographic targeting.
(3) Google Double Click
tesa uses the Google DoubleClick function on our websites to analyze website use and enable Google and other advertisers cooperating with DoubleClick to display user-relevant advertising to you. For this purpose, a cookie is placed on your computer's hard drive. This cookie assigns an identification number to your browser as a pseudonym and gathers information about advertising appearing in your browser and opening of such advertising. The data gathered by the cookie about your website use is generally sent to a Google server in the United States where it is stored. Interest-relevant categories are assigned to your browser based on the information gathered. These categories are employed in delivering interest-based advertising.
In addition to changing your browser settings, you can also use a browser plug-in to permanently disable the DoubleClick cookie. With the plug-in, your opt-out settings remain in place for that browser even if you delete all cookies. The browser plug-in for permanent deactivation can be found here: https://www.google.com/settings/ads/plugin?hl=de
By using our website you consent to placement of the DoubleClick cookie, thereby consenting to the collection, storage and use of the usage data for the stated purpose in the manner outlined above. You also consent to your data being stored in cookies after the end of the browser session and being further referenced, for example during your next website visit. This consent may be revoked at any time with non-retroactive effect by deleting the DoubleClick cookie and revoking permanent deactivation .
13. Social plugins
Our websites make use of "social plugins", i.e. plugins for social networks, including particularly the Facebook "Share" button. The facebook.com website is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. Responsible for the German website facebook.de is Facebook Ireland Limited, Hanover Reach, 5-7 Hanover Quay, Dublin 2, Ireland. The plug-ins usually feature the Facebook logo. Besides Facebook, tesa uses plug-ins by Google+ (provider: Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA), Twitter (provider: Twitter, Inc., 1355 Market St, Suite 900, San Francisco, CA 94103) and Pinterest (provider: Pinterest Inc., 808 Brannan Street San Francisco, CA 94103, USA).
For data privacy reasons tesa has deliberately opted against utilizing direct social network plug-ins on our websites. Instead, tesa employs an alternative technical solution that allows you to decide whether to transmit data to the social network operators and when. Thus when you visit our sites, data are never automatically transmitted to social networks such as Facebook, Google, Twitter or Pinterest. Only when you actively click on the respective button yourself will your web browser connect to the servers of the respective social network, i.e. clicking on elements then clicking on the social network's icon indicates your consent to your browser connecting to the servers of the respective social network and sending usage data to that social network operator.
tesa has no influence over the nature or scope of data that social networks may then gather. For information regarding the purpose and scope of data collection, further processing and use of data by social networks and regarding your data privacy rights and relevant configuration settings, see the social networks' respective data privacy advisories. For Facebook see http://www.facebook.com/about/privacy/ und http://www.facebook.com/help/?faq=186325668085084.
More information on data usage by Google+ and Twitter can be found at http://www.google.de/intl/de/policies/privacy/ bzw. http://twitter.com/privacy, and for Pinterest at http://about.pinterest.com/privacy/.
14. Data Protection Officer
You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:
Phone: +65 6697 9888
tesa tape Asia Pacific Pte. Ltd.
9 North Buona Vista Drive #04-01
The Metropolis Tower 1
15. Effect of this Data Privacy Statement and Changes to this Data Privacy Statement
This Data Privacy Statement applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.
We may revise this Data Privacy Statement from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Data Privacy Statement was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.