Regional Key User (m/f/x) Business Platform tesa PRO

You know what great opportunities digitization brings. That's why, as Regional Key User, you do everything you can to further expand our digital B2B business and support our focus Region Europe with innovative ideas. You will work close together with our Global Operations and Roll-Out Manager for tesa PRO. You are responsible for the improvement of tesa PRO and the first point of contact for issues of Key Users (ISDPS) in Europe. Ensure user support of tesa PRO from a technical perspective. Drive adoption and usage of tesa PRO in Europe.

You will report to Christian Steffen, Head of Digital Sales & Services B2B: ”You will join a team with a strong team spirit which is based on the 3 pillars: trust, mutual respect and communication on eye level. I think we only get better with an open feedback culture that goes both ways. Different perspectives brings us to a better understanding and a holistic view of the subject. I am very much looking forward to welcome you in our team to join us on this exciting journey to reach our ambitious targets for the future.”

• Support the Global Roll-out and Operations Manager by acting as multiplier and feedback provider for the Key User Community in Europe
• Support the Global Roll-out and Operations Manager by analyzing, filtering and recommendation of demands from our users
• Ensure alignment and communication within the Key users community (Global and local)
• First point of contact for Key Users in the sales organizations in case of issues
• Support roll-outs & ensure first level support
• Coordinate and steer translation and platform setup tasks.
• Support Key Users when implementing new processes, to spread knowledge appropriately and conduct change
• Create BI Reporting, Analyze Data (GA) and update Scorecard to report KPIs

• Experience with marketing, sales, and customer service processes in an international matrix organization
• Skilled in BI, data visualization, KPI development and tracking
• Ability to turn data into insights and communicating these through reports, dashboards and presentations
• Pragmatic with a bias for implementation
• Can take the user's point of view and derive a strong user experience
• Strong customer focus and result orientation
• Not afraid to challenge the status quo and resilient to push the change
• Very good presentation skills and ability to convince stakeholder groups
• Seeks collaboration naturally, openly and energetically
• Engaging way of working

At tesa, we create sustainable adhesive solutions that improve the work, products and lives of our customers.

How we do it? At tesa, we dare to create! Therefore, we team up, we challenge ourselves and we set the pace. But we don’t just do that somehow. We act responsibly and always focus on our customers. Because only then we are able to achieve our goals and continuously improve our results.

We are an Equal Opportunity Employer and regard diversity as important for our long-term success. We expressly reject all forms of direct and indirect discrimination. All qualified applicants will be equally considered for employment regardless of their national origin, background, personal preferences and believes.

By applying you consent for the use of your resume for future opportunities within tesa.

If you want to find out more about tesa please visit us on our corporate web-page www.tesa.com and social media.

We offer:

• Attractive remuneration
• Flexible working
• Further education and development perspectives
• Interdisciplinary and cross-departmental career opportunities
• Occupational pension provision
• Numerous offers for employees, such as health promotion, sports and leisure activities, employee discounts, and much more (including tesa Bike, the company's own fitness studio, prevention options)