eCommerce D2C Operations Professional (m/f/x)


Welcome to tesa. We create adhesive solutions that improve the work, products and lives of our customers. In our domestic market, we are known by 98% of the people. Innovations and new technologies are the core of our success. Not only in homes and offices, but also in smartphones, displays, cars, airplanes or roof-mounted photovoltaic systems: One of tesa’s 7.000 products is probably sticking somewhere around you, often unnoticed, in a wide range of daily applications. tesa holds the world together. We are present in 42 countries with around 5.000 employees, operate 14 plants, production facilities and large technology centers in Europe, Asia and North America. As a wholly owned subsidiary of Beiersdorf AG, we are part of a group with a long tradition, strong values and a good corporate culture.

Your Tasks

  • you manage the daily D2C operations of our market place business and web shops – from customer order-to delivery incl. returns
  • you support finance in the order settlement
  • you are responsible for the sales planning of the D2C business, monitoring and assuring goods availability for web shops and marketplaces
  • you steer and manage external fulfillment providers in daily operations
  • you act as liaison officer between external fulfillment providers and tesa in all operational fulfilment matters
  • you are responsible for monitoring the above mentioned processes, the related IT systems and interfaces incl. 1st level problem solving
  • you identify optimization potentials in operations, drive their initiation und support their implementation
  • you support in the development of processes and system as well as in market place roll-out projects

Your Profile

  • you hold a university degree in business administration or similar, ideally with reference to eCommerce; alternatively you hold a professional qualification as merchant in wholesale and foreign trade or freight forwarder
  • you have several years experience in operations and project management - ideally in the field of ecommerce and D2C
  • you have profund experience in supply chain and order fulfillment as well as in managing fulfillment provider
  • you bring along ideally experience in customer relationship management
  • you possess strong communication, moderation and presentation skills
  • you have a confident and self-confident demeanor when dealing with internal and external stakeholders
  • you are excited about working in cross functional, international teams
  • you enjoy to work in an agile and innovative environment which demands quick reaction
  • you possess a high self-motivation, are engaged and act target oriented
  • you bring along a strong analytical thinking, especially in regard to processes, IT systems and costs.
  • you have full proficiency in German and English (spoken and written)
  • you bring along ideally knowledge in SAP MM-/SD a and/or Microsoft Dynamics
  • you have profund knowledge of MS O365 standard applications, especially excel and powerpoint.

We offer

  • Attractive remuneration
  • Flexible working
  • Further education and development perspectives
  • Interdisciplinary and cross-departmental career opportunities
  • Occupational pension provision
  • Numerous offers for employees, such as health promotion, sports and leisure activities, employee discounts, and much more (including tesa Bike, the company's own fitness studio, prevention options)

Do you think tesa?

Do you think tesa?

Please follow the below link to submit your resume and other required information.

Apply online