CRM Technical Consultant / Developer

To design, develop, and maintain Microsoft Dynamics CRM solutions (~1500 users globally) tailored to marketing, sales, and customer service processes, enabling seamless customer engagement and data-driven decision-making as well as increasing AI utilization in this service. Responsible for understanding business requirements and design efficient solutions to meet those needs.

Principal Accountabilities / Main Functions

• Develop and integrate Microsoft Dynamics CRM modules (Marketing, Sales, Service).
• Translate business needs into scalable CRM solutions.
• Configure entities, forms, dashboards, workflows, and reports.
• Integrate CRM with other platforms (SAP, Power BI, marketing automation).
• Troubleshoot and resolve CRM issues.
• Ensure data privacy and security compliance.
• Prepare technical documentation and deliver user training.
• Optimize system performance for scalability.
• Stay updated on CRM trends and best practices.
• Should have good problem solving and analytical skills.
• Good understanding and clarification of business requirements.
• Handling Analysis, Coding, Testing and Quality processes for tasks.
• Should be able to think independently and be solution driven.
• Experience in evaluating alternative approaches and selecting optimal approaches.
• Support global rollout and localization initiatives.

Functional Responsibility

Technical lead for assigned CRM development and integration projects in coopereation with the Product Owner.

Educational qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Preferred: Microsoft Certified: Dynamics 365 Developer Associate.

Relevant experience:

• Strong Experience in designing Security model and Out of the Box Configurations.
• Experience in Workflows, Business Rules, Plugins, Form Customization and CRM Administration.
• Hands on experience in C#. Net, Java Script, MS SQL, MS CRM SDK, MSD developer toolkit.
• 3–5 years in MS Dynamics CRM development including: PCF Controls TypeScript, Power Automate, Power Platform.
• Familiarity with marketing automation tools, sales & customer service processes.
• Knowledge with Azure DevOps, Postman, or similar tools.

Personal characteristics & behaviour:

• Strong problem-solving and analytical skills.
• Good communication and stakeholder management.
• High attention to detail and quality assurance.
• Proactive, collaborative, and agile mindset.
• Ability to work in multi-cultural environments

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