Coordinator Service Operations (m/f/x)

Location:  Germany, Hamburg

Level:  Professionals

Function:  Information Technology

Introduction

Welcome to tesa. We create adhesive solutions that improve the work, products and lives of our customers. In our domestic market, we are known by 98% of the people. Innovations and new technologies are the core of our success. Not only in homes and offices, but also in smartphones, displays, cars, airplanes or roof-mounted photovoltaic systems: One of tesa’s 7.000 products is probably sticking somewhere around you, often unnoticed, in a wide range of daily applications. tesa holds the world together. We are present in 42 countries with around 5.000 employees, operate 14 plants, production facilities and large technology centers in Europe, Asia and North America. As a wholly owned subsidiary of Beiersdorf AG, we are part of a group with a long tradition, strong values and a good corporate culture.

Your Tasks

  • As Coordinator Service Operations you are passionate to provide excellent service for our internal customers. You coordinate our service providers and you are responsible for the second level support
  • As a Coordinator Service Operation, you coordinate our first level support service provider and continuously optimize service processes
  • You understand how our user operate and continuously optimize our service processes to provide excellent service
  • You are responsible for our second level support of applications such as Hubspot, CleverReach and many more and manage it accordingly to the SLAs
  • You prepare SLA reports and you conduct service review meetings
  • You coordinate service requests or defects that require third level support and refer them to relevant departments/suppliers
  • Furthermore, the Coordinator Service Operations supports in highly standardized demands such as website and application rollouts single-handedly
  • You coordinate our hosting provider for our web products

Your Profile

  • Minimum two years of experience in service & support of digital products
  • Good technological understanding to manage service requests and coordinate a hosting provider
  • Highly self-motivated and willing to constantly work your way into new topics
  • Experience service supporting applications such as JIRA and Service Manager which you will use daily
  • Customer- and service-oriented thinking and a friendly demeanor
  • Spoken and written English

Do you think tesa?

Do you think tesa?

Please follow the below link to submit your resume and other required information.

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