Privacy Statement

Here you find the information regarding the way we protect your data. In addition to the general Privacy Statement, there are further specific privacy policies.

Privacy Statement for general privacy information
Here you can find out how we generally handle your personal data. In addition to our contact details and those of our data protection officer, you can also find information regarding your rights.

Privacy Policy for our Social Media Pages

If you want to read more about the handling and processing of personal data in the context of using social media platforms, please click here.

Privacy Policy Marketing

Read here how we use your data as part of our marketing, e.g. for newsletters, customer surveys or market research.

Data Protection notices for cookies and tool at tesa.com

For information on third-party cookies and tools used on tesa.com, please read our cookie settings. Here you can also revoke or change your consent to cookies and tools at any time

The controller with respect to the service on this website is tesa ME FZE.

(In addition, other companies of the tesa Group [see overview tesa Group] may also be responsible on the basis of tesa Group's internal data protection rules)

For questions of any kind, we offer you the opportunity to contact us via a form provided on the website. In this case, the data marked as mandatory is required in order to be able to assign and answer the request. Further information may be provided voluntarily. By entering your information in the required fields, you give us permission to process your data in accordance with this notice.

The processing of your personal data may arise either due to the implementation of pre-contractual measures that precede a contractually regulated business relationship or in the fulfillment of obligations arising from a concluded contract with you. This may include, for example, the processing of purchase orders, deliveries or payments, or the preparation and response to quotation requests from individuals, to determine the establishment or terms of a contractual relationship.

In addition, tesa is subject to various legal obligations that may require the processing of your personal data. These legal obligations may arise, for example, from tax law, commercial law, foreign trade law, or sanctions law.

In the context of our business relationship, you must provide those personal data that are necessary for the establishment, implementation and termination of a business relationship and for the fulfillment of the associated obligations, which we are required by law to collect. Without this data, we will generally not be able to contact you and/or enter into a business relationship with you. If you have provided us with data voluntarily, we will indicate this accordingly when collecting the data.

​In order to fulfill the purposes of processing indicated in this policy, we will collect the following personal data:

• Personal identification data: name and surname, nationality, date of birth, gender.
• Contact data: e-mail address, telephone number and shipping address.
• Geographic location data
• Property and/or financial data: payment information, such as the used payment method, name of the cardholder and the number of the used card.
• Tax data: billing information and billing address.
• Information about your preferences and interests related to the products we offer
• Information generated by connected devices, including your IP address and device identification data, browsing related data, as specified in our cookies policy.
• Information you voluntarily provide to us for the purpose of handling complaints, claims or requests for information.

 

We will use the collected personal data for activities related to the purchase process and for which tesa needs to process your personal data, in the understanding that all of them are absolutely necessary for tesa to be able to offer the services requested by the you. Such activities include the following:

• Manage and complete purchase orders online
• Delivery in store or points of sale of the products purchased online or, where appropriate, home delivery.
• Carry out services for return of products purchased online, changes due to product defects, product repair or, if applicable, product warranty.
• To facilitate deliveries, as well as to provide after-sales services related to your purchases.
• The geographic location data will be used to identify the tesa points of sale closest to you.
• Registration to the website and the use of the services reserved for registered users.
• Attend to your doubts and requests through our customer service department.
• Send communications regarding services, including announcements and administrative messages such as order confirmations.
• Undertake credit checks, fraud prevention and other prohibited or illegal activities as part of our efforts to keep our services secure
• Understand how our website is used, so that we can continually improve both our website and our services and other offers.
• To comply with obligations arising from the legal relationship with you.
• Comply with the requirements of competent authorities.

 

If you consent to the use of personal data for advertising and market research purposes, we will use your data also for the purposes for which the consent was granted (e. g. for newsletters) until you withdraw your consent. This means that we will contact you in the manner indicated in the declaration of consent (e.g. e-mail, telephone, post) and provide you with information and individualized advertising about our products and services based on the analysis of your purchase & clicking behavior on our websites. Finally, we use your data to analyze and improve the effectiveness of our websites.

Your personal data will always be treated confidentially by us and will only be transmitted to the following recipients:

In some cases, it may be necessary for us to pass on your personal data to other global companies within our group for the above-mentioned purposes. We pass on the data collected as part of the contact form to the company responsible for processing your inquiry. Your personal data may therefore also be processed in countries outside the UAE, insofar as this is necessary to respond to your inquiry.

We share your data with service providers who support us in the operation of our websites and our IT systems. Our service providers are strictly bound by our instructions and have corresponding contractual obligations. This includes, in particular, hosting providers for the websites and agencies for their support and maintenance, newsletter service providers and other IT service providers for hosting, support and maintenance of our other IT systems.

Personal data from customers and vendors may also be transferred to external service providers (e.g. tax consultants and legal advisors).

Our third-party business partners, including LexisNexis, may provide us with your personal information to enable us to perform background checks and screening activities, in order to meet our legal obligations, and for other purposes, as described in this privacy notice. LexisNexis is responsible for all personal data that LexisNexis collects and stores about you until we receive it. To learn more about how LexisNexis collects and uses your personal data, please read their privacy policy at https://www.lexisnexis.com/global/privacy/de/article-14-bis.page.

Furthermore, we sometimes use plug-ins from other providers on our website; for more information please have a look at the cookie settings.

If we transfer personal data to recipients outside the UAE, the transfer will only take place if the third country has been confirmed by the UAE Data Office as having special legislation on Personal Data Protection in place and thus an adequate level of data protection, if an adequate level of data protection has been contractually agreed with the data recipient, or if you have given us your express consent to do so.

This site uses cookies or similar technologies and tools third-party providers. Cookies are text files or information that are stored on your computer and that allow an analysis of website use and automatically recognize you on your next visit. You can prevent the installation of cookies by adjusting your browser settings accordingly. This may result in you not being able to use all services to their full extent. To learn more about the utilization of cookies on our website, please have a look at our cookie settings.

If you wish to change the settings you have made in our Cookie Switch, you can do so in the cookie settings.

Each time you access the website, logs are created temporary and processed for statistical purposes and to improve the quality of our website. These data logs consist of the following data:

• the name and address of the requested content,
• the date and time of the request,
• the amount of data transferred,
• the access status (content transferred, content not found),
• the description of the web browser and operating system used,
• the referral link, which indicates the page from which you came to ours,
• the IP address of the requesting computer, which is shortened so that a personal reference can no longer be established.

The named data logs are only processed anonymously.

In addition, we store the full IP address transmitted by your web browser device for a strictly specific purpose for a period of seven days, in the interest of being able to detect, limit and eliminate attacks on our websites. After this period, we delete or anonymize the IP address. We reserve the right to check this data retrospectively if we become aware of concrete indications of illegal use. The data will be deleted immediately if it is no longer necessary to achieve the purpose, but at the latest after 7 days.

Your data is stored by us for as long as it is necessary for the above purpose or to comply with a legal retention period (e.g. retention obligations under tax and commercial law) and tesa has no legitimate interest in further storage of your data. The retention period may vary according to the type of purposes for which the data is used, the continuity of the relationship between you and tesa, as well as the periods established by the applicable laws for the retention of the data according to the purpose. At the end of the established retention period, the personal data may be anonymized or deleted, as the case may be.

When processing your personal data, the DPL grants you certain rights as a data subject:

 

Right of access
You have the right to request confirmation as to whether your personal data is being processed and if so, which personal data is processed.
Right to rectification
You have the right to request correction, modification or update of inaccurate, outdated or incorrect data.
Right to erasure
In certain circumstances, you have the right to request your personal data to be deleted or, where appropriate, the use to be restricted.
Right to restriction of processing
You have the right to request the restriction of processing under certain conditions.
Right to data portability
In certain cases, you have the right to receive the personal data concerning you in a structured, common and machine-readable format or to request the transfer of this data to a third party.
Right of withdrawal
If the processing of data is based on your consent, you are entitled to revoke your consent to the use of your personal data at any time. Please note that the revocation is only effective for the future. Processing that took place before the revocation is not affected.
Right of objection
If data is collected for direct marketing purposes, for conducting statistical surveys (unless necessary to achieve the public interest) or if the processing is in violation of the provisions of applicable law, you have the right to object to the processing at any time. We will then no longer process your personal data.
Right to lodge a complaint with a supervisory authority
You have the right to lodge a complaint with a supervisory authority if you are of the opinion that the processing of your data violates data protection provisions. The right of complaint may be asserted in particular before a supervisory authority in the state of your habitual residence, your place of work or the place of the alleged infringement.

We reserve the right to change this Privacy Policy from time to time to ensure that it complies with current legal requirements or to implement changes to our services in the Privacy Policy, such as when introducing new services. Your next visit will be subject to the new Privacy Policy.

If you have any questions regarding the processing of your personal data, you can contact our Dubai Office directly through the following information.