Privacy Statement
We value your privacy. Therefore, we treat your personal data in accordance with the statutory data protection regulations at all times. Below we would like to inform you about the processing of personal data.
Headquarters:
Hugo-Kirchberg-Straße 1
22848 Norderstedt
Germany
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Phone: +49 40 888 99 0
Email: presse@tesa.com
https://www.tesa.com (opens in a new window or tab)
Türkiye - Regional Headquarters:
tesa Bant Sanayi ve Ticaret A.S.
Merdivenköy Mah. Bora Sokak No:1
Nida Kule Göztepe K:4
34732 Kadıköy İstanbul
Türkiye
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Phone: +90 216 578 9000
Fax: +90 216 578 9001
Email: istanbul.info@tesa.com
https://www.tesa.com/tr-tr (opens in a new window or tab)
tesa South Africa Johannesburg Office:
Building 10, Thornhill Office Park,
94 Bekker Road,
Vorna Valley, Midrand,
Johannesburg
1686
Phone: +27 67 421 1503
Email: sales.rsa@tesa.com
Personal Information We Process
The Personal Information We Process includes:
Contact Form Fillers
Data Category
Purpose of Processing
Legal Reason
- Name-Surname
- Gender (if mentioned)
- Phone Number (if mentioned)
- City (if mentioned)
- Country (if mentioned)
- Company Name (if mentioned)
- Message Content
- Evaluating and responding to complaints and requests sent through the communication form for customer satisfaction,
- Carrying out and following up legal affairs,
- Execution of information security processes.
- It is mandatory for the legitimate interests of the data controller,
- It is mandatory for the legal obligation of the data controller,
- Data processing is necessary for the establishment, exercise or protection of a right.
- E-mail address
- Phone Number
- To send you electronic commercial messages to inform you about tesa products, innovations and news.
- With your explicit consent.
Business Partners, Customers, Suppliers and Interested Parties
Data Category
Purpose of Processing
Legal Reason
- Name-Surname
- Signature
- Authorized signatures list
- Company Name/Code
- Department Name
- Position Name
- Position Code
- Job
- Professional Chamber Information
- Turkish Republic Identity Number / Passport Number
- Tax Number
- Copy of Turkish ID / Passport
- Bank Account Information
- Address Information
- Phone Number
- Information on Business Processes
- Carrying out goods / services sales processes,
- Carrying out the purchasing processes of goods / services,
- Carrying out activities in accordance with the legislation,
- Carrying out financial and accounting activities,
- Carrying out contract processes,
- Carrying out customer/supplier creation processes,
- Execution / supervision of business activities,
- Conducting audit/ethical activities,
- Conducting internal audit/investigation/intelligence activities,
- Monitoring and execution of legal affairs,
- Providing information to authorized persons, institutions and organizations upon request,
- Ensuring the security of movable goods and resources,
- Execution of supply chain management processes,
- Carrying out customer relations management processes,
- Execution of information security processes.
- It is necessary to process personal data of the parties to the contract, provided that it is directly related to the establishment or execution of the contract,
- It is mandatory for the legal obligation of the data controller,
- Data processing is necessary for the establishment, exercise or protection of a right.
- Physical Space Security
- Building/Office Entry - Exit Registration Information
- Ensuring building and facility security,
- Carrying out and following up legal affairs,
- Execution of information security processes.
- It is mandatory for the legitimate interests of the data controller.
- Marketing Data
- Conducting advertising and market research,
- To be able to communicate with you,
- Analyzing your online behavior,
- Analyzing offline behavior,
- To provide you with personalized advertisements.
- If you have your explicit consent
- Information on Requests, Complaints and Suggestions
- To take action according to your requests, suggestions and complaints,
- So that we can evaluate your requests, suggestions and complaints.
- It is mandatory for the legitimate interests of the data controller.
If You are a juristic entity, we may collect and use Personal Information relating to Your directors, employees, partners, shareholders, members, signatories, representatives, and other persons related to the juristic entity (“Related Person”). If You provide the Personal Information of a Related Person, you warrant that you are legally allowed to share their Personal Information with Us. We will Process the Personal Information of Related Persons as stated in this Statement.
Data processing when using contact forms
For questions of any kind, we offer you the opportunity to contact us via a form provided on the website. In this case, the data marked as mandatory is required in order to be able to assign and answer the request. Further information may be provided voluntarily If you do not provide us with the mandatory information, we will not be able to contact you]
We may process your personal information for the following purposes –
- To operate Our business and to perform Our functions;
- to comply with demands or requests made by Regulators, Governmental Authorities and Law Enforcement Authorities;
- to maintain and verify the information We have about You, including by checking this against information held in third party repositories
- to implement pre-contractual measures that precede a contractually regulated business relationship and fulfilment of obligations arising from a concluded contract with you. This may include, for example, the processing of purchase orders, deliveries or payments, or the preparation and response to quotation requests to determine the establishment or terms of a contractual relationship.
- To comply obligations imposed by law, for example, from tax law, commercial law, foreign trade law, or sanctions law.
- To provide you with information and individualized advertising about our products and services based on the analysis of your purchase & clicking behavior on our websites.
- To analyse and improve the effectiveness of our websites.
- To protect our or your legitimate interests
Without this data, we will generally not be able to contact you and/or enter a business relationship with you.
You can opt out of use of personal information for advertising and direct marketing at any time by sending an email to marketingseaf@tesa.com.
Where direct marketing is based on Consent, we will only send you direct marketing communications in respect of the goods and services for which such consent was given and via the communication channels indicated in the consent (e.g. e-mail, telephone, post, sms or whats app, automated calling machine).
Disclosure of personal information
Your personal information will always be treated confidentially by us and will only be transmitted to the following recipients:
- To global companies within our group for the above-mentioned purposes.
We pass on the information collected as part of the contact form to the company responsible for processing your inquiry. Your personal information may therefore also be processed in countries outside the EU/EEA, insofar as this is necessary to respond.
Service providers who support us in the operation of our websites and our IT systems. Our service providers are strictly bound by instructions to us and are contractually obligated accordingly. This includes in particular hosting providers for the websites and agencies for their support and maintenance, newsletter service providers and other IT service providers for hosting, support and maintenance of our other IT systems.
Personal information may also be transferred to external service providers (e.g. tax consultants and legal advisors).
Our third-party business partners, including LexisNexis, may provide us with your personal information to enable us to perform background checks and screening activities, in order to meet our legal obligations, and for other purposes, as described in this privacy notice. LexisNexis is responsible for all personal information that LexisNexis collects and stores about you until we receive it. To learn more about how LexisNexis collects and uses your personal information, please read their privacy policy at https://www.lexisnexis.com/global/privacy/de/article-14-bis.page (opens in a new window or tab).
Furthermore, we sometimes use plug-ins from other providers on our website; for more information please have a look at the cookie settings.
Data processing in third countries
We may transfer certain Personal Information outside South Africa across geographical borders to –
- other global companies within our group,
- third parties for the purposes set out in clauses.
Where we transfer your personal Information outside of South Africa, we ensure that we do so in accordance with the requirements for lawful transfer outside of South Africa as set out in Section 72 of POPIA
Cookies and third-party tools
This site uses cookies and other technologies like third-party tools. Cookies are text files or information that are stored on your computer and that allow for an analysis of website use and automatically recognize you on your next visit. You can prevent the installation of cookies by setting your browser accordingly. This may lead to you not being able to use all services to their full extent. To learn more about the utilization of cookies on our website, please have a look at our cookie settings.
If you wish to change the settings you have made in our Cookie Switch, you can do so in the cookie settings.
Logging
Each time you access the website, logs are created temporary and processed for statistical purposes and to improve the quality of our website. These data logs consist the following data:
- the name and address of the requested content,
- the date and time of the request,
- the amount of data transferred,
- the access status (content transferred, content not found),
- the description of the web browser and operating system used,
- the referral link, which indicates the page from which you came to ours,
- the IP address of the requesting computer, which is shortened so that a personal reference can no longer be established.
The named data logs are only processed anonymously.
In addition, we store the full IP address transmitted by your web browser device for a strictly specific purpose for a period of seven days, in the interest of being able to detect, limit and eliminate attacks on our websites. After this period, we delete or anonymize the IP address. We reserve the right to check this data retrospectively if we become aware of concrete indications of illegal use. The data will be deleted immediately if it is no longer necessary to achieve the purpose, but at the latest after 7 days.
Duration of data storage
We will retain your Personal Information for as long as necessary to achieve the purpose for which it was collected or subsequently processed..
Personal Information may be held for longer periods where retention of the record is required or authorised by law, We reasonably require the record for lawful purposes related to Our functions or activities or retention of the record is required by a contract between You and Us or You have consented to the retention of the record
Rights of data subjects
When processing your personal data, POPIA grants you certain rights as a data subject:
Right of access (Section 23 of POPIA)
You have the right to request a record of Your Personal Information. We may charge You a fee to provide such a record, but We will tell You when this will be applicable and how much this is beforehand. In certain circumstances, we cannot tell you what personal information we have about you. For example, to protect (a) the privacy of others; (b) confidential information of third parties; (c) the safety of others.
Right to rectification (Section24 of POPIA)
You have the right to request without delay the rectification or deletion of any inaccurate, irrelevant, excessive, out of date, misleading or unlawfully obtained personal information concerning you.
Right to erasure (Section24 of POPIA)
You have the right to request that personal information concerning you be deleted or destroyed where there is no lawful basis to retain it.
Right of withdrawal (Section 11 (3) (b) of POPIA)
If the processing of information is based on your consent, you are entitled to revoke your consent to the use of your personal information at any time in accordance with Section 11 (3) (b) of POPIA. Please note that the revocation is only effective for the future. Processing that took place before the revocation is not affected. Withdrawal of consent may limit Us or a third party’s ability to carry out certain functions but will not affect the continued processing of Your Personal Information in instances in which your consent is not required.
We will comply with your request unless we have a credible reason why we cannot comply.
If we can’t agree whether to correct or delete the information and if you ask us to, we will indicate on the information that a correction was requested but was not made.
If changes to the information impact on decisions about you, if reasonably practicable, we will inform all persons to whom the personal information has been disclosed of those steps.
We will notify you of the action taken by us because of your request
Right to lodge a complaint with the Information Regulator
You may lodge a complaint in respect of this privacy statement or any of our personal information processing activities with the information regulator, whose contact details are available on its website at https://inforegulator.org.za/complaints/ (opens in a new window or tab)
Changes to our Privacy Policy
We reserve the right to change this Privacy Policy from time to time to ensure that it complies with current legal requirements or to implement changes to our services in the Privacy Policy, such as when introducing new services. Your next visit will be subject to the new Privacy Policy.
Questions
If you have any questions regarding the processing of your personal data, you can contact our Information Officer directly, who will be available with his team even in the case of requests for information, applications or complaints.
Contact the Information Officer
Information Officer:
Jennifer Jähn-Nguyen
Sechslingspforte 2
22087 Hamburg, Germany
Türkiye - Regional Headquarter:
tesa Bant Sanayi ve Ticaret A.S.
Merdivenköy Mah. Bora Sokak No:1
Nida Kule Göztepe K:4
34732 Kadıköy İstanbul
Türkiye
open map (opens in a new window or tab)
Phone: +90 216 578 9000
Fax: +90 216 578 9001
Email: istanbul.info@tesa.com
https://www.tesa.com/tr-tr (opens in a new window or tab)
tesa South Africa Johannesburg Office:
Building 10, Thornhill Office Park,
94 Bekker Road,
Vorna Valley, Midrand,
Johannesburg
1686
Phone: +27 67 421 1503
Email: sales.rsa@tesa.com