Customer Service Specialist based in Vilnius

It all started with a self-adhesive tape. As an independent company, we now develop self-adhesive solutions for industrial, trade, office and home applications. We assist our end consumers in their creative everyday activities and help them to ease everyday life. In the automotive, paper, printing and electronic segments, we cooperate closely with our customers in the development of manufacturing processes and finished products. As one of the world’s market leaders, our intention is to continue growing in the future. And how do you see your future?

Локація:  Lithuania, Vilnius

Рівень:  Професіонали

Функція:  Адміністрація

Your main tasks

  • As a member of our team, the candidate will be responsible for all aspects of customer order management to customers
  • Promptly resolving all customers complaints to the customer satisfaction
  • Proactively searching for business process improvement opportunities
  • Cooperating and maintaining good relationships with our partners
  • Responsible for customer data entry and maintain customer data base (e.g. customer knowledge base, pricing records and customer master file)
  • Creating customer documents and notification (order confirmation, invoices and statements etc.)
  • Supporting sales representatives in the countries and cooperating with other departments
  • Documentation of all customer related activities

What we expect

  • College or university degree
  • Very good knowledge of English and Russian
  • 1-3 years experience in customer service (webshop or telesales experience is an advantage)
  • Estonian or Latvian language is an advantage
  • Proactive, initiative and self-supporting personality
  • Strong PC skills
  • SAP knowledge is an advantage
  • Good level of analytical skills
  • Strong communication and cooperation skills, ability to work in team

Do you think tesa?

We offer competitive salary and benefits, a professional, international team and an outstanding growth environment. Are you interested in this challenge?  We look forward to your English application & CV.