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Help & Support

Help & Support

In this area you can find FAQs and step by step "how to" videos and guides on our product. If you still have questions please use our contact form at the bottom of the page or give us a call.



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    Frequently Asked Questions

    Why did my Adhesive Nail fall off the wall?

    You may not have used a silicone-free window cleaner, methylated spirit or isopropanol to clean the surface (other detergents may render the adhesive ineffective). It could also be that the surface is insufficiently smooth and firm.


    How do I apply an Adhesive Strip?

    To see how easy it is to apply an Adhesive Strip for Tiles & Metal, have a look at our step-by-step guide here.
    To find out how to apply Adhesive Strips to Wallpaper & Plaster, see our step-by-step guide here.


    How do I remove an Adhesive Nail?

    In a word: slowly. Gently pull the non-adhesive tab at the end of the strip downwards in parallel to the surface (NOT away from it) to stretch it. Take care not to press the nail against the surface as this can stop the strip from stretching.


    Why do I have to stretch an Adhesive Nail to remove it?

    The Adhesive Strip holds your object with flexible polymer U-shaped chains. When they’re holding your object these chains can hold up to XKG. When you stretch them to remove, the chains adjust and do not hold on to the substrate anymore, so the strip can be removed.


    What if the tab breaks when I pull it?

    This rarely happens. As long as the surface is strong (like glass or tiling) you can gently but firmly twist the hook. The flexible polymer U-shaped chains adjust and do not hold on to the substrate anymore, so you can remove the hook.


    What surfaces are suitable for Adhesive Nails?

    Please make sure the surfaces you want to apply the Adhesive Nails to are sufficiently strong. They work best on smooth, flat surfaces like glass, ceramics (tiles), wood and most plastics. Varnished and lacquer surfaces are fine, too, though it can be difficult to remove the strip without damaging the surface if it’s porous.


    Can I use Adhesive Nails on varnished or lacquer surfaces?

    The short answer is ‘yes’. The slightly longer answer is ‘it depends on the quality of the lacquer’. If it’s slightly porous or if it’s non-stick then the adhesive won’t be effective.


    Can I use Adhesive Nails on dispersion paint?

    Mounting an Adhesive Nail on dispersion paint is fine – but if the paint is very delicate or porous then removing it later on without damaging the finish can be tricky. It’s important to test the load-bearing quality of your surface before applying an Adhesive Nail.


    How do I prepare a surface before using Adhesive Nails?

    Use a silicone-free window cleaner, methylated spirit or isopropanol to clean the surface. Steer clear of regular domestic detergents and they can affect the adhesive’s power.


    Can I use Adhesive Nails on ingrain wallpaper and plaster?

    That’s why we’ve developed Adhesive Strips for Wallpaper & Plaster with a foam core and a less viscous adhesive, this results in a larger bonded area and it’s less likely to damage delicate surfaces when removed.